NeuroCare VA began by solving one problem: a psychiatric practice drowning in calls, faxes, and prior authorizations. It's grown into a full operations partner for behavioral health providers across the country.
Most virtual assistant companies are generalists who learn medical workflows on the job. We went the other direction — we started inside PMHNP and therapy practices, learned ICANotes, Alma, CoverMyMeds, and CAQH by doing the work ourselves, and only then began offering it to other providers.
That means when your assistant joins your practice, they're not learning behavioral health administration for the first time. They already know what a denied prior authorization for a stimulant looks like, why Talkspace referrals move differently than Klarity referrals, and how to keep a CAQH profile from lapsing quietly in the background.
Every workflow exists so a patient is answered faster and treated with respect.
Every assistant is trained specifically on behavioral health tools and terminology.
You always see what's happening in your own practice — weekly and monthly.
We currently focus entirely on PMHNPs, therapists, LCSWs, and mental health practice owners — the specialties whose administrative load is heaviest and whose patients are most affected by delay.
Medication management, prior auths, and pharmacy coordination.
Intake, scheduling, and insurance verification for talk-therapy caseloads.
Documentation and referral coordination across group and solo practices.
Multi-provider reporting, billing oversight, and hiring support.
Once we're confident a workflow is right for mental health practices, we plan to bring the same model to adjacent care settings.
A consult costs nothing and tells you exactly what we'd take off your plate first.
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