Outstanding claims don't get paid by sitting quietly in a queue. Dedicated follow-up on every account — aged or current — pushes each one toward resolution instead of letting it drift past a filing deadline.
Other billing scopes
Normal processing window — monitored, not yet a concern.
First follow-up contact if no payment or clear status update has come through.
Direct payer follow-up by phone, not just resubmission and waiting.
Escalated within the payer's process, or reviewed for appeal if a true denial is finally issued.
A claim in limbo — not denied, not paid, just unanswered — is easy to deprioritize behind today's patients. Multiply that across months and dozens of claims, and it becomes real revenue sitting uncollected. AR recovery exists specifically to make sure that never happens quietly.
A clear aging report showing exactly what's outstanding, how long it's been outstanding, and what's being actively done about it — not a spreadsheet nobody has time to read.
When a claim stalls without a clear denial or acceptance, we call the payer directly to get a status and push toward resolution.
Older, previously written-off balances are reviewed for recoverability before deciding whether pursuing them further is worth it.
Recurring stalls with a specific payer are flagged, so we can adjust submission timing or documentation ahead of time.
Monthly reports show total collections, cancellations and no-shows, and how AR is trending — so you always know whether outstanding balances are shrinking or growing.
AR recovery is part of our full Medical Billing service — 2.5% to 5% of collections, no flat monthly fee.
Book a Free ConsultClaims outstanding more than 30 days are typically tracked as aging, with buckets at 30, 60, 90, and 120+ days used to prioritize follow-up.
Legacy AR is reviewed for recoverability before deciding whether to pursue it further — chasing a claim past the timely filing window may no longer be worth the effort compared to current claims.
Yes. When a claim stalls in a payer's system without a clear denial or acceptance, we follow up by phone directly with the payer to get a status and push it toward resolution.
It moves into Denial Management for review and, where appropriate, appeal.